Terms & Conditions
adiClub
Welcome to adiClub (the “Club”). The
Club includes a membership program and a subscription to the adidas running and
training apps as further set out below. The Club is organised by adidas Arabia Trading
with company number 1010867150, whose registered address is Business Gate, Building 4, 1st floor, Riyadh (“adidas,” “we,” or “us”). When we refer to "you"
or "your" we mean you, the
person accessing these terms and conditions (the “Terms”). These Terms govern your
participation in the Club and by participating in the Club, you agree to be
bound by these Terms. By joining the Club you also agree to be bound by
our eCom terms and conditions, accessible https://www.adidas.com/sa/en/terms.html
("eCom Terms
and Conditions").
Please read these Terms
carefully.
1.
ELIGIBILITY
To participate in the Club,
you must be at least 18 years old and a legal resident of The Kingdom of Saudi Arabia. By enrolling and participating in the Club, you confirm
that you meet these eligibility requirements.
For a high-level summary of
how to join the Club, how to earn points, available rewards and how to redeem
the rewards, please visit https://www.adidas.com/sa/en/adiclub. You
may also visit our FAQ section on the Club by clicking https://www.adidas.com/sa/en/help-page.html. For more details, please keep reading below.
2.
JOINING THE CLUB
If you meet the eligibility
criteria above, you can join the Club by filling out a registration form on https://www.adidas.com/sa/en, on the adidas mobile apps or in adidas retail stores.
No purchase of any products is required to join the Club. Only one account is
allowed per individual. If you join the Club, you agree to provide and maintain
true, accurate, current and complete information about yourself as prompted by
the registration form.
3.
EARNING POINTS
As a member of the Club,
you will be entitled to earn membership level points (“Level Points”) and
points to spend (“Points to Spend”) (together, the “Points”).
You will earn Points for
purchases (except whilst using or purchasing gift cards) that you make on the SA-version
of our official website https://www.adidas.com/sa/en (the "Website"),
the SA-version of our official mobile applications: the adidas App or the
Confirmed App (together, the "App")
or in participating adidas retail stores in The Kingdom of Saudi Arabia, (the
"Stores") (together, the
"Eligible Channels"). For
every SAR 1 spent you will earn 2.5 Level Points and 2.5 Points to Spend.
Purchases include purchases
of regular and sale priced merchandise. Purchases at stores other than the Eligible
Channels will not qualify for Points (even if you purchase adidas products). If
you return purchased items, the Points earned by those items will be deducted
from your Point’s total.
In addition to earning Points
for purchases, you can also earn Points for certain interactions with us. The
number of Points available will be as set out at https://www.adidas.com/sa/en/adiclubrewards.html. These include but are not limited to:
· Welcome bonus: When you first successfully register as a
member of the Club, we will automatically credit your account with Points to
thank you for joining.
· Profile bonus: If you submit a complete profile on the App
or Website then you will be awarded additional Points. This profile bonus can
only be earned once. Subsequent changes to your profile will not be awarded Points,
unless explicitly stated by us at that time.
· Product reviews: You can earn Points by posting a review
of adidas products on the Website or App. You hereby consent to your product
reviews being publicly viewable. You may only be awarded Points for a maximum
of 10 reviews per calendar year. For the avoidance of doubt, you are free to
determine the content of your review provided that you comply with Customer
Ratings and Reviews terms and conditions presented to you when submitting your
review.
· Birthday bonus: You may be eligible for bonus Points on your
birthday based on your level. This will be automatically credited to your
membership account. Birthday bonus Points will be awarded only once during a
calendar year.
From time to time, we, in our
sole discretion, may change, discontinue, or add interactions where you can
earn Points and change the number of Points earned, with or without prior
notification to you.
You must provide your
adidas membership identification (email address or membership ID) in the Stores,
or be logged into your adidas account on the Website or App to receive the
eligible Points for your purchases or interactions. In the event you are unable
to receive eligible Points due to not being logged in or your identification
not being accepted as proof, you may contact the adidas customer services team here with the required proof to redeem the Points for your purchases
or interactions.
Existing adidas account
holders can start earning Points from the day they have been migrated to the
Club, and no prior transactions or interactions will be eligible for Points.
New members will start earning Points from the date they register for the Club,
and no prior transactions or interactions will be eligible for Points save that
when you have provided your email address (for the purpose of being contacted
in relation to Club membership) in our Stores whilst making a purchase and you
subsequently join the Club, we shall award you the Points for that purchase to
your Club membership. Membership start dates for the Club may vary for members
depending on their account type.
You will only be entitled
to accumulate a maximum of 100,000 Points to Spend (the “Limit”). If you
reach the Limit but engage in an activity that should earn you Points to Spend,
we will add 0 Points to Spend to your account, however this will reset the
365-day expiry period (as set out below in Clause 4).
4. EXPIRATION OF POINTS
Level Points
Level Points will remain valid for 12 months. This period
will always finish at the end of the month. If you earned Level Points on June
9, 2022, they will expire on June 30, 2023, unless adidas explicitly states
otherwise. Level Points cannot be transferred between members. Level Points
have no cash value and cannot be exchanged for cash.
Points to Spend
To reward our most loyal
members, there will be more adiClub benefits for those who earn points on a
regular basis. Points to Spend will expire, on a rolling basis and to the end
of the Calendar month, 12 months after your last purchase or activity that earned you Points to Spend. But because all good
things must come to an end, any Points to Spend can only be retained for a
maximum period of 36 months - towards the end of the month - before they expire
automatically. Please note that neither
a purchase later fully returned nor the birthday bonus will extend the
expiration of your Points to Spend.
Example: If you earned Points to
Spend on 1 January 2022 and 10 January 2022, all your Points to Spend will be
saved until end of January 2023. However, if you made a purchase on 21 June
2022 and earned some more Points to Spend, all your Points to Spend will be
available for 12 months after that purchase until the end of June 2023. The
Points to Spend earned in January 2022 will in any case not be available
anymore after the end of January 2025.
Points to Spend
cannot
be transferred between members. Points to Spend cannot be
exchanged for cash.
5. CLUB LEVELS
The Club has four separate levels. You can move up through
the different levels by earning Level Points.
Level 1 is the entry-level for members with 0–1,299 Level Points.
You just need to register for the Club to be part of this level, and no
purchase of any products is required.
Level 2 is for members with 1,300–4,999 Level Points. Level 3
is for members with 5,000–12,999 Level Points. Level 4 is for members with 13,000
Level Points or more.
You can climb to the higher levels by accumulating the number
of Level Points mentioned above within 12 months of the end of the month of registration
or current level entry (the “Membership Year”). At higher levels, you can
access even greater benefits. If level upgrades are achieved by acquiring Level
Points through purchases of our products, we reserve the right to delay this
upgrade for a period that is equal to the applicable return period for the
purchased product(s).
You must meet the requalification requirements at the end of
your membership year in order to remain at your current level. If not, you will
be downgraded to the level below. Returns can cause you to drop down multiple levels.
For example, if you return an order or product, the points earned will be
deducted, which could cause you to drop by that number of points.
6. LEVEL REQUALIFICATION
If you are in level 2, 3, or 4 and you do not earn
enough Level Points during the current requalification period, you will be
downgraded to the next level down, regardless of the number of qualification Level
Points you have accumulated by this date.
The requalification period starts on the date you
reached a new level and ends 12 months later, always at the end of the month.
The number of Level Points you need in order to requalify for your current level
is equal to the minimum Level Point balance needed to enter that level.
Level Points earned after your last level entry will
count towards requalification Level Points. The new requalification period will
start on the exact date of that level upgrade and end 12 months later at the
end of the month. After a level upgrade, your requalification Level Points will
be set to 0.
If you do not earn enough Level Points for your level
during the requalification period, you will be downgraded. The downgrade will
take place after the last day of the requalification period, which is always at
the end of the month.
If you are downgraded, your new requalification
period will start on the exact date of your downgrade and end 12 months later
at the end of the month, unless you upgrade during this period. After a level
downgrade, your requalification Level Points will be set to 0. If a member does
not earn enough Level Points for their level within the requalification period,
they will be downgraded. The downgrade will take place after the last day of
the requalification period, which is always at the end of the month.
7. REWARDS
Entry and progress through
each of the above-mentioned levels will unlock a set of new rewards for members
as set out here https://www.adidas.com/sa/en/adiclubrewards.html.
You will have access to the
rewards in your current level and the levels below them. For example, a level 3
member will have access to the rewards from level 3 as well as level 2 and level
1 (except for the lower levels’ entry discount vouchers).
Certain rewards will be conditional
upon you agreeing to separate terms and conditions applicable to that reward which
will be made available to you when redeeming that reward. In addition the following
terms and conditions apply to the following specific rewards:
· Discount Vouchers: These are single use discount vouchers
that are unlocked when you enter a new level. These will have limited validity
periods and maximum discount values of which details will be communicated to
you on receipt of the discount vouchers. Certain product exclusions may apply.
These discount vouchers may not be combined with other promotions or discounts.
· Early access to product launches: You will get early
access to certain adidas product launches. These will exclude Hype product
launches and is subject to pre-allocated stock availability for members.
· Free subscription to the adidas running and adidas
training apps: available from entry into the Club and subject to acceptance of
any applicable terms of use.
· Premium subscription to the adidas running and adidas
training apps: You will get a subscription to Runtastic Premium for the term
indicated for your level, subject to acceptance of any applicable premium
membership terms. For the avoidance of doubt, the subscription may be revoked
if when returning an order this results in a level downgrade.
· Free personalisation: This reward entitles you to personalise your products from the Eligible Channels for
free. This is capped to a maximum of 10 product personalisation requests per membership year.
· Hype priority access: You will get priority access to
Hype product launches. However, this does not guarantee that you will get the
Hype product if you participate. This reward depends on the availability of
Hype product launches.
· Early access to sales: You may receive early access to
certain sales that we make available. The duration of early access may vary
between sales and could also depend on which level you are in at the time of
the sale. Our standard terms and conditions for sales will also apply.
Specific rewards (whether
products or experiences) are available while supplies last and may be subject
to change, discontinuance, limitations, and substitutions by us, at its
discretion and at any time without notice.
8. USE
OF POINTS TO SPEND
Points to Spend can be
redeemed against a number of use cases, including but not limited to:
a. Vouchers
You will be entitled to use
your Points to Spend to purchase a voucher (e.g. a 20% off voucher) (“Voucher”).
The Voucher may then be used to make an order on the App, on the Website or in
the Stores. Certain exclusions may apply, and any additional terms and
conditions will be presented to you when making a purchase.
You can only use one Voucher at any
one time when making a purchase and it cannot be
combined with any other vouchers or discount codes. The Voucher will only
apply to the product price and will not apply to any delivery costs.
No Voucher can be exchanged,
transferred or redeemed for cash or Points to Spend. You may only use a Voucher
for personal, non-commercial use and must not sell any Voucher. Vouchers may
not be used in sales or promotional activities including as giveaways or prizes
in competitions. We reserve the right to cancel any Voucher that we suspect has
been resold or obtained in connection with an unauthorised sales or promotional
activity.
If you return any products
that you have purchased online using a Voucher, you will not be entitled to a
refund of Points to Spend but, provided you have returned all of the products
purchased using the Voucher, you will be entitled to request a new Voucher by
contacting our adidas Customer Service here.
b. Money can’t buy products
(“MCBP”)
You will be entitled to use
your Points to Spend to purchase MCBP and any such purchase will be subject to
our eCom Terms and Conditions and any additional terms presented to you when
making a purchase.
For the avoidance of doubt,
if you return any MCBP in accordance with the eCom Terms and Conditions and are
entitled to a reimbursement of your Points to Spend, this will be subject to
the Limit as set out above at Clause 3 (for example, if you return a MCBP that
you purchased for 500 Points to Spend but have 99,990 Points to Spend at the
time of the reimbursement, we will reimburse you 10 Points to Spend).
c. Raffles
You will be entitled to use
your Points to Spend to participate in raffles. These will be subject to you
agreeing to separate terms and conditions applicable to each raffle.
If you withdraw from a
raffle prior to the conclusion of the raffle, you will be entitled to a refund
of Points to Spend.
d. Good causes
When made available to you,
you will be entitled to use your Points to Spend to make a contribution to a
good cause as further set out in the Club. Any additional terms and conditions
will be presented to you prior to making a contribution.
9. USE OF ACCOUNT
You are responsible for
maintaining the confidentiality of your password and account, and are fully
responsible for any and all activities that occur under your password or
account. The Club is for your personal use only. You must not share your adidas
membership identification and/or password or in any way make them accessible to
others. You must immediately inform the adidas customer services team (details
set out below in Clause 17) of any unauthorised use of your password or account or any other breach of
security.
You agree that you shall
not:
· access, use, reproduce, modify, download, sell, transfer,
publish or otherwise make available your membership of the Club for any
commercial purposes;
· do any act or thing that might damage, disrupt or
otherwise interfere with the operation of the Club;
· abuse your membership of the Club or use it for any
unlawful or unauthorised
purpose (which include transmitting any computer viruses through your account
or using your account in a manner which is discriminatory, offensive, abusive,
malicious, defamatory or other violates or infringes the rights of anyone else);
and
· transfer, sale or barter (or attempt to transfer, sale or
barter) any of your rewards or member exclusive promotional offers.
10. TERMINATION; EXPIRATION; CHANGES TO THE CLUB
Notwithstanding the above,
you may cancel your Club membership at any time by logging in to your account
on the Website or App.
We may cancel your Club
membership at any time, if we determine that you (a) are ineligible in
accordance with Clause 1 above, (b) have violated any of these Terms, any of
the eCom Terms and Conditions, any applicable product terms of sale or any
applicable law or regulation, or (c) engaged in any deception, forgery, fraud
or committed any other abuse of the Club.
We reserve the right to revoke
some or all of your Points or rewards if we determine that you received Points
or a reward due to an error, through fraud or deception, or in any manner not authorised.
If you or we cancel your
Club membership, you will lose all your accumulated Points. If you cancel
your membership, you may choose to rejoin the Club by registering on the
Website or the App. When restarting your Club membership, your
previously-earned Points will not continue to your new Club membership.
· any rights granted to us in relation the data, which is
not personal data, shall expire. This does not, however, apply if such data:
o
has no use outside the
context of the Club membership,
o
is exclusively related to
your use of the Club membership,
o
has been aggregated by us
with other data and cannot be disaggregated or can only be disaggregated with
disproportionate effort, or
o
was generated by you
together with other customers, provided that other customers can still use the
data.
For personal data, the
provisions of the Platform’s Privacy Notice shall prevail.
o
has no use outside the
context of the Club membership,
o
is exclusively related to
your use of the Club membership, or
o
has been aggregated by us
with other data and cannot be disaggregated or can only be disaggregated with
disproportionate effort.
For personal data, the
provisions of the Platform’s Privacy Notice shall prevail.
We may make minor
changes to these Terms from time to time (if, for example, there is a change in
the law that means we need to change these Terms, we add new rewards, add
possibilities to earn Points, modify Club functionalities or modify the
technical environment). Please check these Terms regularly to ensure that you
understand the up-to-date terms that apply in relation to your membership of
the Club.
For any significant
changes to these Terms that will materially adversely impact you or if we choose
to discontinue the Club then we shall provide you with three months' written
notice.
11. CONFORMITY
We have a legal obligation
to make sure that the Club conforms to the contract.
As part of this legal
obligation, we may, from time to time, offer and request you to update the Club
for security and technical reasons. It is your responsibility to install such
updates without delay and to update the operating system of your end device if
this is required for such updates. We will not be liable for any lack of
conformity of the Club resulting from the lack of the relevant update when you
fail to install the update that we supplied to you.
If the Club does not
conform to the contract of sale and/or the statutory conformity requirements,
you have the right to have the defect corrected. Your right to claim lack of
conformity expires two (2) years after termination of the Club membership. You
will reasonably cooperate with us to assess whether the cause of the lack of
conformity lies in your digital environment. If you do not provide such
cooperation, the burden of proof of any conformity will lie with you.
12. DISCLAIMER AND
LIMITATION OF LIABILITY
If we fail to comply with these Terms, we are responsible for loss or
damage you suffer that is a foreseeable result of our breach of these Terms or
our negligence, but we are not responsible for any loss or damage that is not
foreseeable. Loss or damage is foreseeable if it is an obvious consequence of
our breach or if it was contemplated by you and us at the time we entered into
these Terms.
Nothing
in these Terms excludes or limits our liability for:
·
death
or personal injury caused by our negligence;
·
fraud
or fraudulent misrepresentation; or
·
any
matter in respect of which it would be unlawful for us to exclude or restrict
our liability.
Nothing
in these Terms affects your statutory rights. Advice about your statutory
rights is available from your local Citizens' Advice Bureau or Trading
Standards Office.
To
the extent permitted by law, our aggregate liability to you in respect of any
loss or damage suffered and arising out of or in connection with these Terms,
whether in contract, tort (including negligence) or for breach of statutory
duty, or in any other way, shall not exceed the amount of £100.
13. GOVERNING LAW AND
JURISDICTION
You may bring any dispute which may arise under these
Terms to – at your discretion - either the competent court of Amsterdam, the
Netherlands, or to the competent court of your country of habitual residence if
this country of habitual residence is an EU Member State, which courts are –
with the exclusion of any other court - competent to settle any of such a
dispute. We shall bring any dispute which may arise under these Terms to the
competent court of your country of habitual residence if this is in an EU
Member State or otherwise the competent court of Amsterdam, the Netherlands.
16. MISCELLANEOUS
Each of the clauses of
these Terms operates separately. If any court or relevant authority decides
that any of them are unlawful or unenforceable, the remaining clauses will
remain in full force and effect.
If we fail to insist that
you perform any of your obligations under these Terms, or if we do not enforce
our rights against you, or if we delay in doing so, that will not mean that we
have waived our rights against you and will not mean that you do not have to
comply with those obligations. If we do waive a default by you, we will only do
so in writing, and that will not mean that we will automatically waive any
later default by you.
For EU consumers only, if
you wish to have more information on online dispute resolution, please follow
this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No
524/2013 of the European Parliament and of the Council, for information
purposes only. We are not obliged to
participate in online dispute resolution.
17. CONTACTING US
Should you have any
questions about these Terms or the Club or have any reasons for a complaint you
can contact us by clicking https://www.adidas.com/sa/en/contactus.
PLEASE RETAIN A COPY OF
THESE TERMS FOR YOUR RECORDS AND PLEASE CHECK THE ADIDAS WEBSITE OR APP
FREQUENTLY FOR ANY CHANGES TO THESE TERMS.