These Terms and Conditions consist
of the following sections: 1. Introduction; 2. The Purchase Terms (including but not
limited to contract conclusion with adidas, Delivery Policy, Return Policy, and
adidas Hype Terms & Conditions); 3. Use of the App and 4. Miscellaneous, as well as policies, sets
of terms or documents to which a link has been provided herein (collectively
“Terms & Conditions”).
The CONFIRMED App (the "App")
is operated by or on behalf of adidas Singapore Pte.
Ltd., 109 North Bridge Road, #09-21, Singapore 179097 (“adidas/we/us”). If you
place an order through this App, upon confirmation that such order is accepted by
adidas, a contract of sale will be executed between you and adidas, which will
be governed by these Terms and Conditions and specifically by the Purchase
Terms mentioned below in Section 2.
adidas AG is the parent company of
the adidas Group, which includes several affiliated companies; among them,
adidas International Trading AG and adidas Singapore Pte Ltd.
Please read these Purchase Terms
carefully before ordering Products online from the App.
These
Purchase Terms apply to all offers and contracts relating to the sale and
delivery of Products by us. In other words, you agree to these Purchase Terms,
when you (i) order anything from the App, (ii) order
anything at any web page directly connected to the App or (iii) offer to buy from
us through the App or any web page directly connected to the App. It is only
possible to deviate from these Purchase Terms if otherwise specified in writing
by us.
We have different types of products as
may be displayed on the App from time to time (“Products”).
Please note that in the case of limited edition or limited production
Products’ extra restrictions such as limiting the number of such Products per customer
may apply. These extra restrictions will be made known to you via the App, and
as specified for particular products in this section.
All Products shown on the App are subject to availability. This means
that, although we strive to ensure our App reflects the availability of stock, a
Product shown on the App may no longer be available for purchase.
Minor differences in colour and other variations in Products are
possible as a result of different image acquisition,
display technologies or other technical reasons. adidas is not liable for these
variations and deviations. No rights can be derived from typing errors, product
descriptions or manifest errors on the App.
Specific Terms & Conditions for HYPE Products
§ Hype Products are special edition
products, such as but are not limited to Yeezy products and adidas x Gucci
products (“HYPE Products”).
§ Each customer may only purchase up
to one (1) pair of adidas HYPE Products, based on a first-come-first-served
basis and upon payment being completed.
§ No refunds, returns or exchanges
will be entertained except as required by law.
§ Except for any liability that
cannot by law be excluded, adidas Singapore Pte Ltd (including its officers,
employees and agents) excludes all liability for any death, personal injury,
loss or damage (including loss of opportunity and whether direct, indirect,
special or consequential) suffered or incurred by any person (whether or not
arising from any person's negligence) arising in any way out of or in
connection with this sale of the adidas HYPE Products.
§ Each Customer must comply with
these Terms and Conditions. Each Customer indemnifies and will keep adidas
indemnified in relation to all loss and damage whatsoever which is suffered
(including but not limited to indirect or consequential loss) by adidas as a
direct or indirect result of the Customer acting inconsistently with or
breaching any part of these Terms and Conditions.
§ adidas Singapore Pte Ltd has the
right to forfeit any opportunity to purchase HYPE
Products for any customer who does not follow adidas’
instructions/regulations.
§ In circumstances of conflicting
purchases leading to stocks insufficiency, adidas Singapore Pte Ltd has the
right to forfeit any customer of any purchase made. adidas Singapore Pte Ltd
will, of course, inform you immediately and reimburse any payments the Customer has made. Please
note that the time taken for a payment services provider (e.g. Customer’s credit card supplier) to provide
a Customer with the refund can vary depending upon the provider.
§ adidas Singapore Pte Ltd reserves
the right to amend these terms and conditions at any time and without notice.
You have to be 18 years of age or older and not otherwise legal
incapacitated to enter into contracts to buy Products via the App.
You can only
order on the App if you are a consumer, not a reseller.
You guarantee that the information
you provide to us in the request or order is accurate and complete.
2.4.1 General Aspects of Contract
Formation
The following applies to all types
of products. All information on the App is an invitation to treat only. In
other words, the information is not an offer or binding contract. You agree
that your order is an offer to purchase the Products listed in your order.
All orders submitted by you are
subject to acceptance by us. We are entitled to verify an
order in advance at all times and/or to refuse to accept an order
without providing reasons and with no liability to you or any third parties. If
we do not confirm acceptance of your order within ten working days, it is
deemed to have been refused.
We may choose
not to accept your order at our own discretion. Examples of when we may not
accept your order are as follows:
In the event
that we do not
accept (part of) your order we shall be entitled to cancel (part of) your order
without incurring any liability towards you or a third party. Following the cancellation we will of course provide you with a refund for
the amount paid to us under the cancelled (part of the) order.
To the extent permitted by law, we
reserve the right to cancel your order after the creation of the contract of
sale, thereby terminating the contract of sale, for the reasons stipulated in
this section 2.4.1. under the examples described a through d above. Following
the cancellation we will of course provide you with a
refund for the amount paid to us under the cancelled (part of the) order.
adidas has and fully reserves the
right to refuse to accept any order that it knows or
reasonably suspects was made with the assistance or involvement of any
software, robot, crawler, spider or other automated means or device, or through
any fraudulent acts, or for any malicious reason (e.g., resale purpose).
2.4.2
Special Aspects of Contract Formation for Products
After your order has been placed,
we will send you an order-receiving notice email with your order number and
details of the Products you have offered to purchase and details of any
delivery services. However, please note that acceptance of your order and the
formation of a contract of sale of the Products between you and us will not
take place unless and until either:
c.
you receive a confirmation from us that the Products
are ready for you to pick them up at the selected adidas store, in the event that (where applicable) you have
chosen to collect the Products you ordered and paid for on the App at an adidas
store (Click & Collect).
All Products will remain the
property of adidas until you have paid all amounts owed
to us in full under any agreement, including the payment of costs, earlier or
later deliveries or partial deliveries. You may not sell, dispose of or encumber any Product before full title thereof has
passed to you.
We draw your attention to the
washing and maintenance instructions printed on the labels of the Products. We
are not liable for any damage resulting from incorrect handling of Products,
including handling contrary to the instructions.
Once your order has been placed,
it immediately starts going through our ordering process. Therefore, we
unfortunately cannot cancel or change your order or order details even if it
has not been shipped yet. Once you receive your order, you may return any products
you don't want by following our Returns and Returns Policy as stipulated in section 2.12. Please kindly contact our Customer
Service for more details.
The stated prices include GST.
Prices are quoted in Singapore Dollars (SGD). adidas reserves the right to make price
changes prior to an order placed by you.
We reserve the right to change,
limit or terminate any special offers or discounts at any time.
Additional
costs such as shipping, handling, delivery, postage, insurance and if
applicable, customs fees and other government taxes, will be specified and
charged to you separately. The costs vary for each Product and type of
delivery. For further details, please see section 2.11 or go to ‘Delivery’ in
the General Help section of the App. All additional costs will be charged separately,
itemised and added to the total amount of the order.
Please check
the General Help section of the App for information on available payment methods.
adidas reserves the right to conduct an
individual credit check for each order in accordance with the adidas Privacy Policy. Depending on the results of this
check, adidas reserves the right to refuse
certain methods of payment.
Where we
elect, or are required by applicable law, to issue or make available an
invoice, we reserve the right to issue or make available electronic invoices
and you agree to such form of invoicing.
We will deliver to the address
indicated by you within Singapore. We
can deliver to a home or office address or a carrier pickup location or if you
have chosen to collect the Products from an adidas
store, to the address of the relevant adidas store or your doorstep, security
counter or a designated location as indicated by you. We will confirm this to
you by an email when informing you that the Products are ready for you to pick
up. By requesting delivery to your doorstep, security counter or other
designated location, you release us from all liability for loss or damage that
may result from this request. If a
delivery attempt is unsuccessful, you agree that the carrier we have engaged
for the delivery may also deliver the Products to a neighbouring/nearby address
or pick-up point, after which adidas is deemed to have met its obligation to
deliver the Products. The carrier will notify you of the delivery to the
neighbouring/nearby address or pick-up point.
adiClub members |
Shipping is free of charge on
all orders regardless of order value. |
Non-adiClub
Members |
Free
Shipping is only available for standard delivery for orders above a minimum
spend of 100 SGD (subject to revision from time to time at our sole
discretion). Shipping charges shall apply for orders below the minimum spend
of 100 SGD. |
Shipment of orders will take place
on business days, not being a public holiday in Singapore. Therefore, please, take into account any public holidays in Singapore. Deliveries
will also be made on business days, not being a public holiday in your country.
Note that public holidays may vary per year.
For detailed information about
delivery periods, please check the specifications for the different types of
delivery on the ‘Delivery’ section in
the General Help section of the App (Settings > About >
General Help). Delivery periods are indicative and are
therefore not regarded as strict deadlines. The mere fact that a delivery
period is exceeded does not entitle you to compensation and you hereby waive
your rights to claim.
adidas is entitled, insofar as reasonably
possible, to make split deliveries so that you receive your Products as soon as
possible. There are no additional costs associated with such split deliveries.
However, in the event that you request that we deliver
in parts, we may charge you for extra delivery costs. Each split order shall
constitute a separate contract of sale. If we are late delivering a part or one
split order is faulty, that will not entitle you to cancel any other part of
split order.
In the
unlikely event that after entering into the contract
of sale, we cannot, could not or can no longer deliver (part of) your order and
are not responsible for this situation, we will be entitled to terminate the
contract of sale. We will, of course, inform you as soon as reasonably
practicable and reimburse any payments made.
2.12 Returns and Refunds
For information about Returns and
Refunds, please go to the 'Returns & Refunds’ section under the General Help
section of the App (Settings > General Help).
Change of mind returns
You can return your online order
within thirty (30) days of the receipt of delivery if you change your mind,
provided you comply with the conditions below. If you received Products from
one order in several parcels, the 30-days return period begins on the day you
received the last parcel.
Return Conditions applying to
change of mind returns
In order for a return to be accepted, it must
meet the following conditions:
1.
Only Products which are not HYPE Products can be returned, except as
required by law.
2.
The Products must be unused and unworn.
3.
The Products must be in its original state, without stains or markings.
4.
Any accompanying items (e.g. extra laces
provided with certain footwear) must be in their original state with original
product packaging.
5.
Apparel must have the original packaging and original tags attached.
6.
Accessories must have all parts of the original packaging and original
tags attached.
7.
Accessories must remain sealed if it comes in a sealed packaging.
8.
Footwear must returned with the original shoe
box (which must not be damaged) and with original tags/stickers attached.
Original sticker(s) on the shoe box should not be removed or altered in any
form.
9.
Where the products’ original packaging includes polybags, these must be
intact and not missing or damaged.
Statutory right of returns
You may have the right to request
product return and refund within the statutory period (i.e., within six (6)
months of the receipt of delivery) in accordance with the applicable consumer
laws.
When you exercise your statutory
right of return, you are not required to return the products in their original
packaging, however, if possible please include
original accompanying documentation or accessories (e.g., box, tag, manuals,
warranty cards) with the returned products to check and track the source of
your order.
Notwithstanding the foregoing, we
do not refund Products:
·
purchased from a source other than the App operated by or on behalf of
adidas Singapore Pte Ltd.;
·
that have been damaged by your abuse or negligence (e.g.
exposure to chemicals, caustic substances, open flame, high heat, sharp object,
etc.); and/or
·
that have been damaged by your misuse or you engaging
in activities for other than their intended purpose (e.g. use of running shoes
for court sports or hiking footwear as work boots, etc.).
Return Process
To meet the deadline of return
period, you shall notify us (please fill up the returns form for POP
Station/Postal Service Returns or visit our retail stores for In-store Returns.
For more details please check the General Help section
of the App) about the fact that you are exercising your right of return under
this Section 2.12 before the expiry of the return period.
You must send back or submit the
Products (following our instructions) immediately after you inform us about the
cancellation of the contract of sale, in accordance with Section 2.12 and 2.14.
Following the return
we will provide you with a refund for the amount paid to us under the returned
(part of the) order. Please note that the time taken for a payment services
provider (e.g. your credit card supplier) to provide
you with the refund can vary depending upon the provider.
We fully reserve the right to
reject the return and refund, and shall not give any
compensation for returned products if it is established that your return fails
to meet the conditions specified above and the General Help section of the App,
and the original product will be returned to you without replacement or refund.
This may result in extra cost charges to you by the carrier.
We do
not exchange Products. If you wish to exchange a Product, you will need to
return your purchase for a refund and place a new order. It is only possible to
get a refund on returns when the return is in line with our Returns and Refunds
Policy as stipulated in section 2.12.
For adidas, quality is paramount. We thoroughly
test all our Products in real-life conditions to ensure they are fully capable
of standing up to the uses for which they were designed. It is extremely rare
for our Products to be damaged or defective. adidas has a legal obligation to make sure
that our Products conform to the contract of sale.
Returned Products are inspected by
the adidas Quality Assurance Department and
refunded if the damage is the result of a manufacturing defect or deviation
from factory specifications. We undertake to fully refund the cost of any manufactured
defective Products.
If the problem was caused by
reasons other than materials quality or assembly process, the original Product will
be returned to you. Meanwhile, we do not refund Products:
Please note the life expectancy of
any Product depends on the individual using the Product, the conditions of use,
and the characteristic wear patterns of the user. Our Products damaged by
normal wear and tear or that have exceeded the reasonable lifespan of the
Product are not refundable.
Our Customer Service Team is available
to assist you. Please don't hesitate to contact us with your questions and
comments. Contact us via the Chat functionality in the App or
using the details provided in section 4 below.
2.15 adidas Hype
Terms & Conditions
These adidas hype Terms
& Conditions (“Hype Terms”) set out the specific terms that govern your
participation in any adidas hype event (“Hype Event”) that may be available in
your country. These Hype Events provide an opportunity for consumers to purchase
a limited edition adidas product (“Hype Product”) via (one or more channels of)
the App or in an adidas store. During the registration and/or participation for
any Hype Event, we shall communicate to you which type of Hype Event you are
entering. The specific terms that apply to the different types of Hype Events
that may be available in your country, are listed below from section 2.15.1
onwards. By registering and/or participating for any Hype Event you agree to be
bound to these Hype Terms and the decisions of adidas. The Hype Terms apply in
addition to the other terms set out in these Terms & Conditions, insofar
the Hype Terms do not deviate from the other terms. We are offering
a limited number of Hype Products for purchase through a Hype Event. This offer
is good while supplies last and may be limited to one Hype Product per
participant and account during the Hype Event.
adidas reserves the right
to modify these Hype Terms, and to cancel, modify, or suspend the Hype Event at
any time. adidas has the right, in its sole discretion, to disqualify or
prohibit from participating in the Hype Event any individual who adidas
believes (i) has tampered with the entry process or
undermined the legitimate operation of the Hype Event in any manner; (ii) has
engaged in conduct that annoys, abuses, threatens, or harasses any other
participant or any representative of adidas; or (iii) has attempted or intends
to attempt any of the foregoing. The use of agents or automated devices,
programs, or methods to submit entries is prohibited, and adidas has the right,
in its sole discretion, to disqualify any participant that it believes may have
been submitted an entry using such an agent or automated device, program, or
method.
2.15.1 Hype eCom Draw Sale
Sale Period
The Hype eCom Draw Sale
(“Draw Sale”) begins and ends on the period described in the App (the “Sale
Period”).
How to Participate
In order to participate through the
App, you must have a device that uses the iOS or Android operating system and
has the ability to receive text messages. You also must have location services
and in-app messaging enabled on your device. To participate, create an adidas
account or adiClub account depending on whether adiClub is available in your country. Once you have an
account, during the Sale Period, you must enter the requested information to
complete your participation.
Participation Rules
Selection of Purchasers
After the end of the Sales
Period, participants will be selected at random to purchase the Hype Product
(“Purchaser”), with - if adiClub is available in your
country - some advantage given to higher tier adiClub
members. Being an adiClub member, even in the
higher tiers, does not guarantee that you will be selected to be a Purchaser.
Product Purchase and
Delivery
If you are selected as a
Purchaser, we will notify you by e-mail (sent to the e-mail address provided
when entering), and automatically charge the purchase price of the Hype
Product, plus any applicable taxes, and shipping and handling, to the payment
method you provided to participate in the Draw Sale. We will ship the Hype
Product to the shipping address you provided to participate in the Draw Sale.
adidas’ standard payment and shipping terms detailed in these Terms and
Conditions and the help section apply.
Returns
Hype Products may not be
returned, except as required by law. Where any Purchaser returns any Hype
Product for valid reasons for return stated in Section 2.14 within 30 days of
the Purchaser’s receipt of them, adidas reserves the right of final decision on
whether returned Hype Product qualifies for a refund based on inspection
results.
2.15.2 Hype eCom “First
Come, First Served” Sale
Sale Period
The Hype eCom “First Come,
First Served” Sale begins and ends on the period described in the App (the
“Sale Period”). The first come, first served mechanism is used for e.g. the Ivy Park Hype Products.
How to Participate
In order to participate through the
App, you must have a device that uses the iOS or Android operating system and
has the ability to receive text messages. You also must have location services
and in-app messaging enabled on your device. To participate, create an adidas account
or adiClub account depending on whether adiClub is available in your country. Once you have an
account, during the Sale Period, you must enter the requested information to
complete your participation.
Participation Rules
All entries must be
submitted and received before the conclusion of the Sale Period. Normal time
rates and data charges, if any, charged by your internet or mobile service
provider will apply. All entries are subject to verification at any time. Proof
of submission does not constitute proof of entry.
Selection of Purchasers
After the end of the Sales
Period, participants will be selected on a first come first served basis, to
purchase the Hype Product (“Purchaser”).
Product Purchase
You should complete the
checkout of the Hype Products in your shopping list as fast as you can after
the Hype Products have been released for purchase, to increase the chance of
purchasing them. We do not guarantee you can purchase any of the Hype Products
that are in your shopping list either prior or after release of the Hype
Products. We will notify you of the exact time of release through a timer on
the App and by e-mail (sent to the e-mail address provided when entering).
Returns
Hype Products may not be
returned, except as required by law. Where any Purchaser returns any Hype
Product for valid reasons for return stated in Section 2.14 within 30 days of
the Purchaser’s receipt of them, adidas reserves the right of final decision on
whether returned Hype Product qualifies for a refund based on inspection
results.
2.15.3 Hype eCom “Queue
Light” Sale
Sale Period
The Hype eCom “Queue Light”
Sale begins and ends on the period described in the App (the “Sale Period”),
and ends, at the latest when all Hype Products are sold out.
How to Participate
In order to participate through the
App, you must have a device that uses the iOS or Android operating system and
has the ability to receive text messages. You also must have location services
and in-app messaging enabled on your device. To participate, create an adidas
account or adiClub account depending on whether adiClub is available in your country. Once you have an
account, during the Sale Period, you must enter the requested information to
complete your participation.
Participation Rules
All entries must be submitted
and received before the conclusion of the Sale Period. Normal time rates and
data charges, if any, charged by your internet or mobile service provider will
apply. All entries are subject to verification at any time. Proof of submission
does not constitute proof of entry.
Selection of Purchasers
During the Sales Period,
participants will be selected on a first come first served basis, for each
available shoe size, to purchase the Hype Product (“Purchaser”).
Product Purchase
Your registration in the
Hype Event means you agree to purchase the item if you win. We do not guarantee
you can purchase any of the Hype Products either prior or after release of the
Hype Products.
Returns
Hype Products may not be
returned, except as required by law. Where any Purchaser returns any Hype
Product for valid reasons for return stated in Section 2.14 within 30 days of
the Purchaser’s receipt of them, adidas reserves the right of final decision on
whether returned Hype Product qualifies for a refund based on inspection
results.
2.15.4 Hype eCom “Queue
Pro” Sale
Sale Period
The Hype eCom “Queue Pro”
Sale begins and ends on the period described in the App (the “Sale Period”).
How to Participate
In order to participate through the
App, you must have a device that uses the iOS or Android operating system and
has the ability to receive text messages. You also must have location services
and in-app messaging enabled on your device. To participate, create an adidas
account or adiClub account depending on whether adiClub is available in your country. Once you have an
account, during the Sale Period, you must enter the requested information to
complete your participation.
Participation Rules
All entries must be submitted
and received before the conclusion of the Sale Period. Normal time rates and
data charges, if any, charged by your internet or mobile service provider will
apply. All entries are subject to verification at any time. Proof of submission
does not constitute proof of entry.
Selection of Purchasers
During the Sales Period,
participants will be selected at random to purchase the Hype Product
(“Purchaser”), whereas certain criteria related to
the participants may be considered, for example App engagement, participation
in other Hype Events, or – if adiClub is
available in your country – some advantages may be given to higher tier adiClub members. Being a
adiClub member, even in the higher tiers, does not
guarantee that you will be selected to be a Purchaser.
Product Purchase
Your registration in the
Hype Event means you agree to purchase the item if you win. We do not guarantee
you can purchase any of the Hype Products either prior or after release of the
Hype Products.
Returns
Hype Products may not be returned,
except as required by law. Where any Purchaser returns any Hype Product for
valid reasons for return stated in Section 2.14 within 30 days of the
Purchaser’s receipt of them, adidas reserves the right of final decision on
whether returned Hype Product qualifies for a refund based on inspection
results.
2.15.5 eCom “Pre-order” Sale
Pre-Order & Sales
Period
The eCom Pre-order Sale
(“Pre-Order Sale”) begins and ends on the period described in the App. The
period constitutes of two parts, namely the “Pre-Order Period” and “Sale
Period”. “Pre-Order Period” means the designated period that the participants
can place orders in advance for the HYPE products or other products (“Product”)
that have not been released or are not currently in stock. “Sale Period” means the period that adidas
confirms the order, accepts the payment and sells the
Product to the Purchaser.
How to Participate
In order to participate through the
App, you must have a device that uses the iOS or Android operating system and
has the ability to receive push notifications. You also must have location
services and in-app messaging enabled on your device. To participate, create an
adiClub account. Once you have an account, during the
Pre-Order Period and Sale Period, you must enter the requested information to
complete your participation.
Participation Rules
Pre-order: You can participate in the
Pre-Order Sale during the Pre-Order Period only if the Product is
pre-orderable. All entries must be submitted and received before the conclusion
of the Pre-Order Period. Normal time rates and data charges, if any, charged by
your internet or mobile service provider will apply. All entries are subject to
verification at any time. Proof of submission does not constitute proof of
entry. You are responsible for any wrong information entered at the point of
submission. adidas will not accept any request for any edit/change of
information including the shoe and size that was selected. You acknowledge that
your participation in the pre-order does not automatically entitle you to
purchase any Product. Any duplicate entries from the same participant will be
disqualified regardless of whether such entries are submitted from the same
account or a separate account. You reserve a right to cancel or forfeit your
pre-order anytime during the Pre-Order Period, but your position will be taken
by the next person on the pre-order list. We will not notify you by push
notification when your pre-order is completed, but you can find your pre-order
history within your profile – order section in the App.
Waitlist: If you cancel or forfeit
your pre-order or there is no available stock for a particular pre-orderable
product/size during the Pre-Order Period, you can still join the Waitlist for
the Product. You are on the Waitlist only when you see the confirmation screen
“You Are On the Waitlist”. You are responsible for any
wrong information entered at the point of submission. adidas will not accept
any request for any edit/change of information including the shoe and size that
was selected. You acknowledge that your participation in the Waitlist does not
automatically entitle you to purchase any Product. Any duplicate entries from
the same participant will be disqualified regardless of whether such entries
are submitted from the same account or a separate account. You can leave the
Waitlist anytime during the Pre-Order Period. You can check if you are on the
Waitlist on pre-order history within your profile – order section in the App.
Selection of Purchasers
After the end of the
Pre-Order Sale Period, participants in the pre-order list, and participants on
the Waitlist, will be automatically selected by adidas on a first come and
first serve basis, to purchase the Product (“Purchaser”).
NOTE: If you do not wish to
purchase the Product, you must cancel or forfeit your pre-order and/or leave
the Waitlist before the Pre-Order Period ends.
Product Purchase and
Delivery
You shall be deemed to have
make an offer to purchase the Product upon the submission of your entries. All
offers shall be subject to acceptance by adidas, which will be determined by
adidas. Purchasers who are selected will automatically be deemed to have
purchased the Product. If you are selected as a Purchaser, we will notify you
by push notification. Once your order is confirmed, then, we will automatically
charge the purchase price of the Product, plus any applicable taxes, and
shipping and handling, to the payment method you provided to participate in the
Pre-Order Sale. We will notify you by e-mail (sent to the e-mail address
provided when entering) if your order is confirmed. You will find your order information within
your order history on the App or www.adidas.com.sg. (When order is confirmed, the order information
in the pre-order history is automatically transferred to the order history). We
will ship the Product to the shipping address you provided to participate in
the Pre-Order Sale. adidas’ standard payment and shipping terms detailed in
these Terms and Conditions and the Help section apply. Notwithstanding the
foregoing, adidas reserve a right to postpone Sale Period or cancel the
pre-order without notice.
If you are not selected as
a Purchaser for any reason whatsoever, we will notify you by push notification
before or after the Sale Period. You will not be charged when you are not
selected as Purchaser. In the event that the payment transaction is unsuccessful,
the Purchaser’s order will be cancelled and the Purchaser’s rights to purchase
the Product will be forfeited.
Returns
Pre-ordered Products may
not be returned, except as required by law. Where any Purchaser returns any
Product for valid reasons for return stated in Section 2.14 within 30 days of
the Purchaser’s receipt of them, adidas reserves the right of final decision on
whether returned Product qualifies for a refund based on inspection results.
2.15.6 Retail Exclusive
Hype Release
How to Participate
When participating, please
remember to follow all safety guidelines in your area, including ones related
to COVID-19.
In order to participate with the
Retail Exclusive Hype Release, you must sign up to join a launch event in the
App, which will give you a chance to win a reservation for a particular style
of Hype Product. Signing up to join a launch event is not a guarantee of a reservation.
During the process of signing up for a launch event you will select your
preferred size and store. In order to receive notice
of exclusive releases in your area, push notifications must be enabled within
the App. Location services must be enabled on your device.
Selection of Purchasers
Reservations are granted
based on a random selection and are non-transferable. To reserve a Hype
Product, you must be within a pre-determined zone around eligible store
locations as determined within the App. If you are selected to make a
reservation, you will be provided a pick-up location and several timeslots. If
you do not choose a timeslot, one will be allocated to you. At the designated
time, you are required to bring your device with the App installed and containing
a valid voucher (QR code) confirming your reservation to your pick-up location.
Product Purchase
In order to complete a purchase of the
Hype Product, you must bring photo ID, an acceptable method of payment, and
provide the confirmation voucher to a store employee. If you do not or are
unable to pick up the Hype Product at the time, date and location indicated, it
will not be held for you. Receiving a reservation is not a guarantee that you
will be able the purchase the Hype Product. One (pair of the) Hype Product can
be picked up per person regardless of the number of reservations. Additional
terms may apply to particular launch events and
reservations for particular styles of the Hype Product. Any such additional
terms will be disclosed at the time you seek to join such a launch event or
make such a reservation.
Returns
Hype Products may not be
returned, except as required by law. Where any Purchaser returns any Hype
Product for valid reasons for return stated in Section 2.14 within 30 days of
the Purchaser’s receipt of them, adidas reserves the right of final decision on
whether returned Hype Product qualifies for a refund based on inspection
results.
2.15.7
Hype eCom “Unbox” Sale
Sale
Period
The Hype App “Unbox” Sale
begins and ends on the period described in the App and ends once the Products
are sold out or at a time communicated within the App, whichever comes first
(the “Sale Period”).
How to
Participate
When participating, please
remember to follow all safety guidelines in your area, including ones related
to COVID-19.
In order to participate through the
App, you must have a device that uses the iOS or Android operating system and
has the ability to receive text messages. You also must have location services
and in-app messaging enabled on your device and be located in
a Drop Area. To participate, create an adidas account or adiClub
account depending on whether adiClub is available in
your country. Once you have an account, during the Sale Period, you must enter
the requested information to complete your participation.
Participation
Rules
The Hype Event is limited
to specific geographic areas in one or more cities, as further described in the
App (each location, a “Drop Area”). Participants must be physically within a
Drop Area to participate in the Hype Event. During the Sale Period, follow the
instructions in the App on how to participate. Normal time rates and data charges,
if any, charged by your internet or mobile service provider will apply.
Participating in this Hype Event does not guarantee that you will be able to
purchase a Hype Product.
Once you start
participating in the Hype Event during the Sale Period, you will see a number of virtual shoe boxes in a map of the Drop Area.
Only one of these boxes will contain a virtual version of the Product. To open
a virtual shoe box, you must be within a certain distance from that box, as
described in the App.
Selection
of Purchasers
During the Sales Period,
participants will be selected on a first come first served basis in relation to
the Drop Area, to purchase the Hype Product (“Purchaser”). Once you find and
open the box containing the virtual Product, you have a limited number of
minutes to purchase the Product.
Product
Purchase
All purchases must be
completed before the conclusion of the Sales Period. We do not guarantee you
can purchase any of the Hype Products that are either prior or after release of
the Hype Products.
Returns
Hype Products may not be
returned, except as required by law. Where any Purchaser returns any Hype
Product for valid reasons for return stated in Section 2.14 within 30 days of
the Purchaser’s receipt of them, adidas reserves the right of final decision on
whether returned Hype Product qualifies for a refund based on inspection
results.
3.1
Introduction
These Terms of Use apply to your access to and use of the App, including the software
contained in the App (“Software”) operated by or on behalf of the adidas Group.
The Purchase Terms found at section 2 apply to all offers
and contracts relating to the sale and delivery of products by adidas using the
App.
Your access to and use of the App and the information, materials, products, and services available through the App are subject to these Terms of Use,
regardless of whether you possess an account through the App linked to your
name and/or contact information (“Account”).
Please read these Terms and of Use carefully before using the App. If you choose to continue to use or access
the App after having the opportunity to read these Terms of Use, you recognize
that adidas has provided valuable consideration by offering the App free of
charge, and in exchange for that valuable consideration, you agree to these
Terms of Use.
If you do not agree to be bound by these terms of use, do
not access or use the App.
3.2
Privacy Policy & Data
Protection
The App Privacy Policy
describes how we collect information about you through the App and
how we use and disclose that information.
This mobile app uses
Push-Notifications. If you wish to enable this function and receive
Push-Notifications (including marketing messages) from us, please go to the
Notifications section of the App and Settings section of your phone to allow
notifications. You can switch off this function any time in the settings
section of your phone. If you decide to turn them off, you will not receive any
communication from us via push notifications. This will harm the experience of
this app as you will not receive any information, for example regarding your
purchase.
adidas fully respects the privacy of
individuals who access and use the App. For details on the manner in which we
use cookies, the type of information we collect, how and for what purpose, we
use your information and under what circumstances we disclose information
please see our Privacy Policy (available at ‘Privacy Policy’ in
Settings) which are incorporated into and form
part of these adidas Confirmed App Terms and
Conditions.
By placing a purchase order,
becoming an adiClub member, or by choosing to
interact with us in other ways, you agree and understand that we may collect,
use, store and process your personal data in accordance with our Privacy Policy (available at ‘Privacy Policy’ in Settings).
3.3
Changes to these Terms of Use
We may make changes to these Terms of Use at any time if we
believe it is reasonably necessary to do so (including for security, legal or
regulatory reasons). We will give you as much advance notice of this as is
reasonably possible (and may do so by communicating the changes to
you either when you log in to the App or by sending you notice using the
contact information that you have provided to us and/or
by any other means we think is appropriate).
In some circumstances we may need you to download the latest
version of the App and/or accept a new version of these Terms of Use before
continuing to use the App. Your continued use of the App will constitute your
acceptance of any new or amended terms and/or updates.
All of the content featured or displayed on the App, including but
not limited to logos, icons, trademarks, text, graphics, photographs, images,
moving images, sound, illustrations and software protected by intellectual
property law other than User-Provided Content (together "Content"), is owned by adidas, its
affiliated companies, its licensees, vendors, agents, and/or its Content providers. All
elements of the App including, but not limited to, the general design and the
Content, can be protected by copyright, moral rights, database rights, trade mark and other laws relating to intellectual property
rights. Except as explicitly permitted under this or another agreement with
adidas, no portion or element of the App or their Content may be copied or
retransmitted via any means. The App, their Content and all related rights
shall remain the exclusive property of adidas AG, its affiliated companies, its
licensees or its Content providers unless otherwise
expressly agreed. All such rights are reserved.
You must not use the App or any
Content other than for its intended purpose. Except where we tell you otherwise
in the App, you may view, play, print, and download Content found on the App for personal,
informational, and non-commercial purposes only.
You must not modify any of the
materials and you must not copy, distribute, transmit, display, perform,
reproduce, publish, license, create derivative works from, transfer, or sell any Content.
Except as authorized under applicable copyright law, you are
responsible for obtaining permission before reusing any copyrighted material
that is available on the App. For
purposes of these Terms of Use, the use of any such material on any other
mobile application, website, or online service is prohibited.
You are responsible for complying with all laws which apply
to you and your use of the App. The App,
its Content, and all related rights shall remain the exclusive property
of adidas or its licensees unless otherwise expressly agreed. You will not
remove any copyright, trademark, or other proprietary notices from material found on the App.
All trademarks, service marks, logos and trade names which
appear on products of adidas Group, product packaging and/or used on the App,
whether registered or not (including but not limited to: the adidas name, the
adidas corporate logo, the adidas trefoil Design, and the Three Stripe logo)
(collectively "Marks") remain the exclusive property of adidas
AG, its affiliated companies, its licensees (as appropriate) and are protected
by applicable trade mark laws and treaties.
You may not use, copy, reproduce, republish, upload, post, transmit,
distribute, or modify any of the Marks in any way, including in advertising or
publicity pertaining to distribution of materials on the App, without adidas'
prior written consent. The use of any
Marks on any other mobile application, website, or online service is not allowed.
adidas prohibits the use of Marks as a "hot" link on or to any other
mobile application, website, or online service unless establishment of such a
link is approved in advance.
The Software is being provided
to you by adidas pursuant to the following terms. adidas grants you a non-exclusive,
non-transferable, limited license to use the Software only for the purpose of
using the App. Except as specifically provided in these Terms of Use, You may not, in
whole or in part: (a) copy the Software, (b) distribute copies of the Software,
in whole or in part, to any third party; (c) modify, adapt, translate, reverse
engineer, make alterations, decompile, disassemble or make derivative works
based on the Software, except as otherwise permitted by law; (d) use, rent,
loan, sub-license, lease, distribute or attempt to grant other rights to the
Software to third parties; or (e) use the Software to act as a service bureau
or application service provider, or to permit access to the Software by any
third party. Part of the Software may be
provided by and/or owned by third parties.
You may not use any software, robot,
crawler, spider, page scraper or any other automated means or device to (a) access,
copy, affect or monitor any part of the App or its content or circumvent the
structure or presentation of the App or any of its content or (b) to interfere
with the operation of the App or any transaction being made on the App or
interfere or affect any person's use of the App or to help facilitate any third
party to purchase any product on the App.
You may not attempt to gain unauthorised access to any part or feature of the App or any system connected to the App by hacking, password
mining or other illegitimate or unauthorised means.
Certain of the third party
materials supplied by adidas for use with the Software are governed by
open-source software license agreements supplied with such third party
materials. adidas makes no claim of ownership of such open-source software, and
such software is supplied solely in accordance with the license agreements
accompanying such software. Accordingly, the restrictions above concerning
scope of use, ownership, modification, and other provisions relating to the
Software may not apply to such open-source software.
3.7
Accuracy of information
We attempt to ensure that information on the
App is complete, accurate, and current.
Despite our efforts this may not always be the case. Please note that we are not required to maintain or update any such
information. You should not rely on any such information and any reliance on
any such information is at your own risk.
The information on the App is for general
information purposes only and does not constitute advice. adidas does not make
any warranties or representations regarding the information or the use of the
Content on the App in terms of their correctness, accuracy, adequacy,
usefulness, timeliness, reliability or otherwise, in each case to the fullest
extent permitted by applicable law.
You must be 18 years of age or older to access or use the
App.
3.9 Your provision of information
When you provide information about yourself to
us or to other users of the App, including when you
create an Account, you agree to: (a) provide accurate and current information,
and not to provide information that attempts to impersonate another individual;
and (b) maintain and promptly update such information to keep it accurate and
current. If you provide any information
about yourself that is untrue or inaccurate, or we have reasonable grounds to
suspect that such information is untrue or inaccurate, we retain the right to
suspend or terminate any account you establish, decline to provide you with
services on
the App, and/or refuse any
or all current or future use of the App or any portion thereof.
3.10
User-Provided Content
You understand that all
information, data, or other materials that you and other users of App upload,
post, transmit, publish, display, or otherwise make available through the App,
including information you share with or make available to other users of the
App ("User-Provided Content"), will be deemed non-confidential and are
the sole responsibility of you or the person from whom such User-Provided
Content originated. This means that you,
and not us, are responsible for all User-Provided Content that you upload,
post, transmit, publish, display, or otherwise make available through the
App.
We do not control the
User-Provided Content posted and, as such, do not guarantee the accuracy,
integrity, or quality of any User-Provided Content. Furthermore, the User-Provided Content is for
informational purposes only and is not intended to be a substitute for
professional medical advice, diagnosis, or treatment. You understand that by using the App, you may
be exposed to User-Provided Content that is offensive, indecent, or
objectionable.
We are not responsible for any
User-Provided Content, and will not be liable for any
loss or damage caused by any User-Provided Content or your use of or reliance
on it.
By uploading, posting,
transmitting, publishing, displaying, or otherwise making available
User-Provided Content through the App, you agree that:
·
you are the owner of all rights in such User-Provided Content;
·
you have waived all
"moral rights" that you may have in such User-Provided Content,
including but not limited to the right to be identified as the author of such content;
·
you have the right to allow our use of such
User-Provided Content under these Terms of Use;
·
you are at least 18 years old.
3.11
Your
grant of license to adidas for User-Provided Content
By uploading, posting, transmitting,
publishing, displaying, or otherwise making available User-Provided Content,
you grant us a worldwide, perpetual, non-exclusive royalty-free license (with
the right to sub-license) to use, reproduce, display, perform, adapt, modify,
publish, or distribute such User-Provided Content in whole or in part in any
form, medium, or technology (now known or later developed) as part of or in
connection with the App.
We may modify or adapt User-Provided
Content,
including in order to transmit, display or distribute
it over networks and to conform to the requirements of networks, services, or other media. We or others may, in our sole discretion,
refer to your name or other identifier you provided when posting User-Provided
Content. You promise that our
publication and use of your User-Provided Content will not infringe the rights
of any third party.
3.12
adidas’
discretion to use User-Provided Content
All
User-Provided Content that you upload, post, transmit, publish, display, or
otherwise make available through the App may be used by adidas in accordance
with our Privacy Policy. adidas reserves
the right to change, condense, delete, or refuse to post any User-Provided
Content on the App in its sole discretion.
adidas does not guarantee that you will be able to edit or delete any
User-Provided Content you have made available in connection with the App. We
are not under any obligation to keep the User-Provided Content that you make
available through the App confidential.
3.13
Your conduct
You agree to comply with all laws, rules, and regulations
applicable to your access to and use of the App. In addition, you
agree not to:
3.14
Links to websites and online
services
owned or controlled by third parties and third party attributions
For your convenience,
the App may contain links to or at times redirect you to websites
and/or online services owned
or controlled by third parties. Also,
at your request, the App may connect to social networking websites that are not
owned or controlled by us.
These websites and online
services are not under our control, and you accept that we are not responsible
or liable for the accuracy; collection, use, or disclosure of information;
copyright compliance; legality; decency; or any other aspect of such websites
and online services including their operation, or the content displayed on or
through them. The inclusion of such a
link on the App does not imply our endorsement of
any such website or online service, the content displayed on or through it, or
any association with its operators, and you agree not to hold us responsible
for any harm that may arise based on your access to or use of any linked
website or online service.
The
websites you can link to have their own separate terms and conditions as well
as a privacy policy. adidas is not responsible and cannot be held liable for
the content and activities of these Websites. You therefore visit/access these websites
entirely at your own risk.
Please
note that these other websites may send their own cookies to users, collect data or solicit personal information, and you are therefore
advised to check the terms of use and/or privacy policies on those websites
prior to using them.
3.15
Registration and passwords
You may be permitted or required
to register or obtain a login ID and
password prior to being provided with access to certain pages in the App.
You acknowledge and agree that you are responsible for maintaining the
confidentiality of your login ID and password, and for all uses of your login
ID, password, and/or account, whether authorized by you or not. You agree to notify us immediately of any
unauthorized use of your login ID, password, or account, or any other breach of
security involving access to the App through your account. You acknowledge that you may be held liable
for any loss or harm incurred by us or any other person or entity due to
someone else using your login ID, password, or account as a
result of your failing to take reasonable steps to keep your account
information secure and confidential.
3.16
Operation of the App and
termination of this agreement
We reserve the right
to do any of the following, at any time, at our sole discretion, with or
without notice: (i) modify, suspend, or terminate
operation of or your access to the App, or any portion of the App, or the
agreement between you and us under these Terms of Use, for any reason including
but not limited to for your violation of these Terms of Use; (ii) modify or
change the App, or any portion of the App; (iii) interrupt the regular
operation of the App, or any portion of the App, as necessary to perform
routine or non-routine maintenance, to correct errors, or to make other changes
to the App.
On cancellation of
the agreement under these Terms of Use for any reason:
·
you
must immediately delete or remove the App from your device(s) and immediately
destroy all copies, full or partial of the App then in your possession, custody or control and on request by us certify to us (or
our nominee) that you have done so.
You may cancel this agreement at any time
without notice and for any reason by uninstalling the App. Uninstallation
methods vary depending on your device. To uninstall the App, please use the
application manager provided with your device or consult your device manual for
reference.
The sections entitled
Your Grant of License to adidas for User Provided Content and Our
Responsibility for Loss or Damage Suffered by You will continue to apply after
this agreement under these Terms of Use ends.
3.17
Events outside our control
3.18
Access to the App
Neither
adidas, nor any of its respective affiliates guarantee that the functions
contained in the App will be uninterrupted or error-free or that defects will
be corrected. Further, adidas will not
provide for specific IT infrastructure or connectivity.
The App and the Content are
free of charge and provided 'as is' and without any warranties of any kind.
We may
suspend, withdraw, discontinue or change all or any
part of the App without notice.
3.19
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable
loss and damage caused by us. If we fail to comply with these terms, we are
responsible for loss or damage you suffer that is a foreseeable result of our
breaking these terms or our failing to use reasonable care and skill, but we
are not responsible for any loss or damage that is not foreseeable. Loss or
damage is foreseeable if either it is obvious that it will happen or if, at the
time you accepted these terms, both we and you knew it might happen.
If defective digital content that we have
supplied damages a device or digital content belonging to you, we will either
repair the damage or pay you compensation. However, we will not be liable for
damage that you could have avoided by following our advice to apply an update
offered to you free of charge or for damage that was caused by you failing to
correctly follow installation instructions or to have in place the minimum
system requirements advised by us.
The App is for domestic and private use. If
you use the App for any commercial, business or resale purpose we will have no
liability to you for any loss of profit, loss of business, business
interruption, or loss of business opportunity.
3.20
If a court finds part of this
contract illegal, the rest will continue in force
Each of the
paragraphs of these Terms of Use operates separately. If any court or relevant
authority decides that any of them are unlawful, the remaining paragraphs will
remain in full force and effect.
3.21
Even if we delay in
enforcing this contract, we can still enforce it later
Even if we delay in
enforcing this contract, we can still enforce it later. If we do not insist
immediately that you do anything you are required to do under these terms, or
if we delay in taking steps against you in respect of your breaking this
contract, that will not mean that you do not have to do those things and it
will not prevent us taking steps against you at a later date.
3.22
Interpretation and transfer of these Terms of Use
We may
transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this
happens and we will ensure that the transfer will not affect your rights under
the contract.
Headings in
these Terms of Use are for reference purposes only and do not affect the
interpretation of the underlying terms.
3.23
Notice and takedown
In
operating the App, we may offer services as online provider of materials and
links to third party websites and host User-Provided Content. As a result, content that we do not own or control may be made available using the App.
If you believe any material available via the App is
defamatory, obscene, infringes intellectual property rights or is otherwise
unlawful, you should notify us using contact details set out below ("Notice Procedure").
We will respond promptly and may remove or disable access to
the material complained of following the Notice Procedure to resolve the claim
between the notifying party and the party who provided the content.
Please address any such notices to Customer Service as set
out at Section 4.1 below.
When providing such a notice, please:
If you have
any questions or comments about the App or the adidas Terms and Conditions or in the unlikely
event that you wish to make a complaint regarding the App (or the Content), please
don't hesitate to contact our Customer Service via the Chat functionality in the App.
Alternatively,
you may also write to us using the following address:
adidas Singapore Pte Ltd.
109 North Bridge Road,
#09-21
Singapore 179097
Call : Customer Service +65 6407 5478
[Mon - Sat (excluding Sunday, Christmas & New Year): 9am to
9pm]
In case of contradiction between adidas Terms and Conditions and any content
contained in other parts of the App or in links, adidas Terms and Conditions contained in this
document prevail.
We reserve
the right to make changes to these Terms and Conditions at any time in our sole
discretion and without reference to you wherein you consent to the current
Terms and Conditions applicable to you accordingly.
The use of
this App as well as any contract of sale executed between you and us, will be
subject to the version of the adidas Terms and
Conditions in force at the time you place the order through this App or the day
you browse this App (as applicable).
Please check the adidas Terms and Conditions periodically for
changes.
Each provision of the adidas Terms and Conditions shall be construed
separately and independently of each other. If any provision is deemed invalid,
void or otherwise unenforceable, that provision shall be deemed severable from
and shall not affect the enforceability of any of the other provisions of these
adidas Terms and Conditions.
adidas reserves the right to
sub-contract, transfer, assign or novate all or any of our rights and
obligations under adidas Confirmed App Terms and Conditions
provided that your rights under adidas Confirmed App Terms and Conditions are not affected. You may not sub-contract, assign
or otherwise transfer any of your rights or obligations under the adidas terms and conditions without our
consent in writing.
4.6 Events beyond reasonable
control
adidas will be not held responsible for any
delay or failure to perform or comply with our obligations under the adidas Confirmed
App Terms and Conditions when the delay or failure arises from any cause which is beyond adidas’ reasonable control.
The adidas Confirmed
App Terms and Conditions shall be governed by the laws of Singapore. Any
dispute which may arise under these Terms and Conditions shall be under the
exclusive jurisdiction of the Courts of Singapore.
Some of the
Products sold by adidas contain batteries.
Batteries and rechargeable batteries that contain hazardous substances
are clearly identified bearing the symbol of a crossed-out dustbin. The
chemical designations of the corresponding hazardous substances may be
indicated under the symbol of the crossed-out dustbin. Examples include (Pb)
lead, (Cd) cadmium and (Hg) mercury.
Old batteries and rechargeable
batteries must not be disposed of with normal household waste. These can be
handed over free of charge to a community point of collection or a shop. You
may also return purchased batteries and rechargeable batteries (without
devices) to our offices in person. Please do not send in any batteries by post.
Last Updated: 20 September 2023
Welcome to adiClub (the Club),
which includes a membership program and a subscription to the adidas running
and training apps as further set out below. The Club is organised by adidas Singapore Pte. Ltd., whose registered
address is 109 North Bridge Road, #09-21 Funan, Singapore 179097 (adidas, we or us). When we refer to you or your we mean you, the person accessing these terms and
conditions (the Terms). These Terms govern your
participation in the Club and by participating in the Club, you agree to be
bound by these Terms. By joining the Club, you also agree to be bound by:
·
our website terms and conditions, accessible at https://www.adidas.com.sg/help-topics-terms_and_conditions_for_website_use.html (Website Terms and Conditions);
·
if you are using our official mobile application, the terms and
conditions of, and the privacy policy applicable to, that application (App Terms and Conditions);
·
if you are using the adidas Running and/or adidas Training app,
the terms and conditions of, and the privacy policy applicable to, those apps,
accessible at https://www.runtastic.com/en/terms AND on the apps (adidas Running and Training Terms and
Conditions); and
·
our Privacy Policy, accessible at https://www.adidas.com.sg/privacy_policy.
Runtastic GmbH, Pluskaufstraße
7, 4061 Pasching, Austria (Runtastic) is a brand of adidas AG which operates the adidas Running and adidas Training apps.
On 3 November 2022, adiClub became
available in adidas licensed stores in addition to adidas operated stores.
Please see Clause 10 of these Terms for more information.
Please read these Terms carefully.
1. ELIGIBILITY
To participate in the Club, you must be an individual of at least
18 years old and a legal resident of Singapore. By enrolling and
participating in the Club, you confirm that you meet this eligibility requirement.
For a high-level summary of how to join the Club, how to earn
points and available rewards for different Club levels, please visit https://www.adidas.com.sg/adiclub. For more details, please keep reading
below.
2. JOINING THE CLUB
If you meet the eligibility criteria above, you can join the Club
by filling out a registration form on the adidas website at https://www.adidas.com.sg/account-register, on the adidas mobile app, on the adidas Running/adidas Training
apps, or by scanning a QR code in adidas retail stores and following the
prompts. No purchase of any products is required to join
the Club. Only one account is allowed per individual. If you
join the Club, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted
by the registration form.
3. EARNING POINTS
As a member of the Club, you will be entitled
to earn membership level points (Level Points) and points to spend (Points
to Spend)(together, the Points).
You will earn Points for purchases
(except for using or purchasing gift cards
or any other kinds of purchases adidas may explicitly exclude from
time to time) that you make on the Singapore-version
of our official website www.adidas.com.sg (the Website), the Singapore-version of our official mobile
applications: the adidas App or the Confirmed App (together, the App) or in adidas retail stores in Singapore (the Stores) (together, the Eligible Channels). For every SGD 1 (including applicable GST) spent you will earn
7 Level Points and 7 Points to Spend.
adidas retail stores are:
adidas
operated retail stores |
adidas
licensed stores |
adidas
Brand Centre Orchard adidas
Marina Bay Sands adidas
Suntec City adidas
Vivo City BCS+ (L1) adidas
Originals Bugis+ adidas
Originals Vivo City (B1) adidas
IMM (Factory Outlet)* adidas
City Square Mall (Factory Outlet)* adidas
Changi Airport Terminal 1* adidas
Changi Airport Terminal 2* |
adidas
ION Orchard adidas
Bugis Junction adidas
JEM adidas
Causeway Point adidas
Jewel adidas
Waterway Point adidas
Tampines One adidas
OG People’s Park* adidas
Changi City Point (Factory Outlet)* |
* Discount vouchers are not redeemable
at these stores
Purchases include purchases of regular and sale priced
merchandise. Purchases at stores other than the Eligible Channels will not
qualify for Points (even if you purchase adidas products). If you return
purchased items, the Points earned by those items will be deducted from your
Points total.
In addition to earning Points for purchases, you can also earn
Points or other rewards for certain interactions with us. These are set out
at https://www.adidas.com.sg/adiclub and include but are not limited to:
§ Welcome bonus: When you first
successfully register as a member of the Club, we will automatically credit
your account with a reward to thank you for joining.
§ Profile bonus: If you submit a complete
profile on the App or Website then you will be awarded additional Points. This
profile bonus can only be earned once. Subsequent changes to your profile will
not be awarded Points, unless explicitly stated by us at that time.
§ Product reviews: You can earn Points by
posting a review of adidas products on the Website or App. You hereby consent
to your product reviews being publicly viewable. You may only be awarded Points
for a maximum of 10 reviews per calendar year. For the
avoidance of doubt, you are free to determine the content of your review provided that you comply with Customer Ratings and Reviews
Terms and Conditions presented to you when submitting your review.
§ Birthday bonus: You may be eligible for
a bonus on your birthday based on your level. This will be automatically
credited to your membership account. Birthday bonus will be awarded only once
during a calendar year.
§ Run with adidas: You can earn Points
when you participate in adidas Runners events.
§ You can earn Points in the adidas
Running app each time you track the distance of your run. When tracking runs,
please note that Points will be given only to activities that can be tracked by
GPS (e.g. we can't give Points to treadmill runs).
Manual entries and edited activities are not eligible for receiving Points.
§ You can earn Points in the adidas
Training app by completing workouts. You can get rewarded for a maximum of one
completed workout per day. Please note that manual entries and edited
activities are not eligible for receiving Points.
From time to time, we, in our sole discretion, may change,
discontinue, or add interactions where you can earn Points, and change the
number of Points that could be earned, with or without prior notification to
you. Please check our rules regularly.
You must provide your adidas membership identification (email
address or membership ID) in the Stores, or be logged
into your adidas account on the Website or App to receive the eligible Points
for your purchases or interactions. In the event that you are unable to receive
eligible Points due to not being logged in or your identification not being
accepted as proof, you may contact the adidas customer services team (https://www.adidas.com.sg/help/sea-contact/contact-us) with the required proof to redeem the Points for your purchases
or interactions within 30 days from the date of your purchase or interaction,
and adidas has the sole discretion to determine whether the proof you provide
is sufficient and whether to proceed with your request on the redemption of
Points. Thereafter, we will not accept any further requests for Point
redemptions for the same purchase or interaction.
To the extent permitted by law, we will not be liable for any
delay or omission in the crediting of Points to your account for any reason
whatsoever, including but not limited to technical faults, and inaccurate
and/or incomplete information submitted by you.
New members will start earning Points from the date they register
for the Club, and no prior transactions or interactions will be eligible for
Points save that when you have provided your email address for the purpose of
being contacted in relation to Club membership in our Stores whilst making a
purchase and you subsequently join the Club, we shall award you the Points for
that particular purchase to your Club membership. Membership start dates for
the Club may vary for members depending on their account type.
You will only be entitled to accumulate a maximum of 100,000 Points to
Spend (the Limit). If you reach the Limit but engage in an activity that
should earn you Points to Spend, we will add 0 Points to Spend to your account,
however this will reset the 365-day expiry period (as set out below in Clause
4).
4. EXPIRATION OF POINTS
Level Points
Level Points will remain valid for 12 months. This period will
always finish at the end of the month. For example, if you earned Level Points
on June 9, 2022, they will expire on June 30, 2023,
unless adidas explicitly states otherwise. Level Points are not transferable
between members. Level Points have no cash value and cannot be exchanged for
cash.
Points to Spend
To reward our most loyal members, there will be more adiClub
benefits for those who earn Points to Spend on a regular basis. Points to Spend
will expire, on a rolling basis and to the end of the calendar month, 12 months
after your last purchase or activity that earned you Points to Spend.
But because all good things must come to an end, any Points to Spend can only
be retained for a maximum period of 36 months – at the end of the month -
before they expire automatically. Please
note that neither a purchase later fully returned nor
the birthday bonus will extend the expiration of your Points to Spend.
Example: If you earned Points to Spend on 1 January 2022 and 10 January
2022, all your Points to Spend will be saved until end of January 2023.
However, if you made a purchase on 21 June 2022 and earned some more Points to
Spend, all your Points to Spend will be available for 12 months after that purchase
until the end of June 2023. The Points to Spend earned in January 2022 will in
any case not be available anymore after the end of January 2025.
Points to Spend are not transferable between members. Points
to Spend cannot be exchanged for cash.
5. CLUB LEVELS
The Club has four separate levels. You can move up through the
different levels by earning Level Points.
Level 1 is the entry-level for members with 0-699 Level Points.
You only need to register for the Club to be part of this level and no purchase
of any products is required. Level 2 is for members with 700 – 2,799 Level
Points. Level 3 is for members with 2,800 – 6,999 Level Points. Level 4 is for
members with 7,000 or more Level Points.
You can climb to the higher levels by accumulating the required
number of Level Points
mentioned above within 12 months from the end of the month of
registration or current level entry (the Membership Year). Where applicable, multiple level
upgrade is possible which will be based on your purchases and interactions with
us. At higher levels, you can access even greater benefits. If level upgrades are achieved by acquiring Level Points through
purchases of our products, we reserve the right to delay this upgrade for a
period that is equal to the applicable return period (30 days) for the
purchased product(s).
You must meet the requalification requirements at the end of your
Membership Year in order to remain at your current
level. If not, you will be downgraded to the next level below after the last
day of the Membership Year. Returns can cause you to drop down multiple levels.
For example, if you return an order or product, the Level Points earned will be
deducted, which could cause you to drop a level by that number of Level Points.
6. LEVEL REQUALIFICATION
The requalification period starts on the exact date you upgrade or
downgrade to a new level or maintain the current level, and ends 12 months later,
always at the end of the month (unless you upgrade earlier before such end).
Level Points earned after your last level entry will accumulate towards
requalification points. The number of Level Points required for you to
requalify for any higher level or your current level
is equal to the minimum Level Point balance needed to enter that level.
After a level upgrade, your requalification Level Points will be
set to 0. After a level-maintenance, your
requalification Level Points will be set to the minimum Level Point balance
needed to enter that level (700 for level 2, 2,800 for level 3 and 7,000 for
level 4).
If you are in level 2, 3 or 4, and you do not earn enough Level
Points to maintain your current level within the requalification period, you
will be downgraded
to the next level below, regardless of
the number of requalification Level Points you have accumulated within the
requalification period. The downgrade will take place after the last day of the
requalification period, always at the end of the month. After a level
downgrade, your requalification Level Points will be set to 0.
7. REWARDS – LEVEL POINTS
Entry and progress through each of the above-mentioned levels will
unlock a set of new rewards for members as set out at https://www.adidas.com.sg/adiclub.
You will have access to the rewards in your current level and the
levels below it. For example, a level 3 member will have access to the rewards
from level 3 as well as level 2 and level 1 (except for the lower levels’ entry
discount vouchers).
The lists of rewards for different Club levels are determined by
us in our sole discretion. We reserve the right to change the rewards for
different Club levels. The rewards offered are subject to availability. To the
maximum extent permitted under applicable laws, we do not make any warranty or
representation on any products or services offered as the rewards.
Certain rewards will be conditional upon you agreeing to separate
terms and conditions applicable to that reward which will be made available to
you when redeeming that reward. In addition, the following terms and conditions
apply to the following specific rewards which may be offered under one or more
of the levels:
§ Discount Vouchers: These are single use
discount vouchers that are unlocked when you upgrade to a new higher level or
it’s your birthday (and you have provided us with that personal data). These
will have limited validity periods which will be communicated to you on receipt
of the discount voucher, and maximum discount values as will be communicated to
you on receipt of the discount vouchers. Certain product exclusions may apply.
These discount vouchers may not be combined with other promotions or discounts,
and they will not be redeemable at IMM, City Square Mall, Changi City Point, OG
People’s Park and/or all Changi Airport retail stores. Other Eligible Channels
exclusions may apply.
§ Early access to product launches: You
may get early access to certain adidas product launches. These may include Hype
product launches and are subject to pre-allocated stock availability for
members.
§ Free subscription to the adidas Running
and adidas Training apps: available from entry into the Club and subject to
acceptance of the adidas Running and Training Terms and Conditions.
§ Premium subscription to the adidas
Running and adidas Training apps: You will get a premium subscription to Runtastic Premium for the term indicated for your level,
subject to acceptance of any applicable premium membership terms. Each
subscription begins from the date the relevant voucher is activated with Runtastic Premium. For the avoidance of doubt, the
subscription may be revoked if returning an order results
in a level downgrade.
§ Hype priority access: You may get
priority access to Hype product launches. However, this does not guarantee that
you will get the Hype product if you participate. This reward depends on the
availability of Hype product launches.
§ Early access to sales/promotions: You
may receive early access to certain sales/promotions that we make available.
The duration of early access may vary between sales/promotions and could also
depend on which level you are in at the time of the sale/promotion. Our
standard terms and conditions for sales/promotions will also apply.
Specific rewards (whether products or experiences) are available
while supplies last and may be subject to change, discontinuance, limitations,
and substitutions by us, at our discretion and at any time without notice.
8.
USE/REDEMPTION OF POINTS TO SPEND
Points to Spend
can be redeemed in a variety of ways, including but not limited to:
a.
Vouchers
You may be
entitled to use your Points to Spend to redeem a % off voucher (Redeemed
Voucher). Every thirty (30) days and per membership
account, you can redeem Points to Spend to get one Redeemed Voucher of every
discount type. These will be
valid for ninety (90) days from the date of redemption and can only be used
once and on full price products, up to a maximum discount value of SGD500. No replacement will be given if lost or stolen, or if the Redeemed Voucher
is not used within the validity period. The Redeemed
Voucher may then be used to make an order on the App, on the Website or in the
Stores. Certain exclusions may apply, and any additional terms and conditions
will be presented to you when redeeming the voucher and when making a purchase
with the Redeemed Voucher. Redeemed Vouchers will not be
redeemable at IMM, City Square Mall, Changi City Point, OG People’s Park and/or
all Changi Airport retail stores. Other Eligible Channels exclusions may apply.
You can only use
one Redeemed Voucher at any one time when making a purchase and it cannot be combined with any other promotions, vouchers or
discount codes or be applied to discounted items. The Redeemed Voucher will
only apply to the product price and will not apply to any delivery costs.
No Redeemed
Voucher can be exchanged, transferred or redeemed for
cash or Points to Spend. You may only use a Redeemed Voucher for personal,
non-commercial use and must not sell any Redeemed Voucher. Redeemed Vouchers
may not be used in sales or promotional activities including as giveaways or
prizes in competitions. We reserve the right to cancel any Redeemed Voucher
that we suspect has been resold or obtained in connection with an unauthorized
sales or promotional activity.
For change of mind
exchange or return of any products that you have purchased using a Redeemed
Voucher, you will not be entitled to a refund of Points to Spend. To proceed
with an exchange or return in accordance with our Returns Policy:
(a)
for Redeemed Vouchers used on www.adidas.com.sg or on the adidas App:
(i)
for return of the entire order: please request
a new Redeemed Voucher by contacting our adidas Customer Services here . Please note that
only one replacement Redeemed Voucher will be provided;
subsequent change of mind returns or exchanges of products purchased with a
replacement Redeemed Voucher shall not be entitled to another replacement;
(ii)
for return of part of your order: we will not replace the Redeemed
Voucher and you will forfeit the discount enjoyed on the item returned;
b. Money can’t buy
products or experiences (“MCBP”)
MCBP are products
or experiences which are exclusive to members via Points to Spend redemption.
You may be
entitled to use your Points to Spend to redeem MCBP and any such redemption
will be subject to our eCom Terms and Conditions and
any additional terms presented to you when making a redemption.
For the avoidance
of doubt, if you return any MCBP in accordance with the eCom Terms and
Conditions and are entitled to a reimbursement of your Points to Spend, this
will be subject to the Limit as set out above in Clause 3 above (for example,
if you return a MCBP that you redeemed for 500 Points to Spend but have 99,990
Points to Spend at the time of the reimbursement, we will reimburse you 10
Points to Spend).
c. Partner Offers
As and when
available, you may be entitled to use your Points to Spend to redeem a voucher
or product provided by another company (Partner Offer). These will have limited validity periods and maximum discount
values, the details of which will be communicated to you on redemption and/or
receipt. Certain exclusions
may apply, and any additional terms and conditions will be presented to you
when making a redemption. Partner Offers are subject to the terms and
conditions of the company providing the Partner Offer. adidas is not
responsible or liable for any loss, damage or injury suffered as the result of
the use of a Partner Offer or your use of Points to Spend to redeem a Partner
Offer.
No Partner Offer
can be exchanged, transferred or redeemed for cash or
Points to Spend. You may only use a Partner Offer for personal, non-commercial
use and must not sell any Partner Offer. Partner Offers may not be used in
sales or promotional activities including as giveaways or prizes in
competitions. We and/or the company providing the Partner Offer reserve the
right to cancel any Partner Offer that we suspect has been resold or obtained
in connection with an unauthorized sales or promotional activity.
d. Good causes
If and when made
available to you, you may be entitled to use your Points to Spend to make a
contribution to a good cause as further set out at https://www.adidas.com.sg/adiclub. Any additional terms and conditions
will be presented to you prior to making a contribution.
9. USE OF ACCOUNT
You are responsible for maintaining the confidentiality of your
password and account, and are fully responsible for
any and all activities that occur under your password or account. The Club is
for your personal use only. You must not share your adidas membership
identification and/or password or in any way make them accessible to others.
You must immediately inform the adidas customer services team (details set out
below in Clause 15) of any unauthorised use of your
password or account or any other breach of security. Any losses incurred or
sustained by you in transmitting your personal data using your account shall be
borne by you, and in no event shall any such losses in whole or in part be
borne by us.
You agree that you shall not:
§ access, use, reproduce, modify,
download, sell, transfer, publish or otherwise make available your membership
information of the Club for any commercial purposes;
§ impersonate any person or falsely state
or otherwise misrepresent your affiliation with any person or entity;
§ do any act or thing that might damage,
disrupt or otherwise interfere with the operation of the Club;
§ use your account and/or your membership
of the Club for illegal purposes;
§ gather and use the information and/or
particulars posted or transmitted through your account, or otherwise via your
membership for unsolicited advertising or unauthorised
purposes;
§ abuse your membership of the Club or
use it for any unlawful or unauthorised purpose
(which includes transmitting any computer viruses through your account or using
your account in a manner which is discriminatory, offensive, abusive,
malicious, defamatory or otherwise violates or
infringes the rights of anyone else through our websites or apps); and/or
§ transfer, sell or barter (or attempt to
transfer, sale or barter) any of your rewards or member exclusive promotional
offers.
10. PERSONAL DATA
You consent to us collecting, using, processing
and disclosing your personal data in connection with your Club membership
according to our Privacy Policy (as may be updated from time to time). Our
Privacy Policy can be accessed at https://www.adidas.com.sg/help-topics-privacy_policy.html.
Please note that some of the Stores are managed and
operated by our licensee(s). In order for
you to register, accumulate Points, redeem rewards or otherwise use or benefit
from the Club in our adidas licensed stores, we need to disclose your
Membership Administration Information to our licensee(s), and in return, our licensee(s) will need to disclose information on your
purchases in their adidas stores to us. You agree to this collection, use,
processing, transfer and disclosure of your personal
data, including Membership Administration Information. Please note that our licensee(s) might
collect, use or process your personal data for their
own purposes, so please ask for and carefully read through their privacy
policy. Our licensee(s)’ privacy policies do not constitute a part of our
Privacy Policy, and they will be solely responsible for their own privacy
policies and data use.
Membership Administration Information is any information related to your adiClub membership. This may include: email address, Member
ID, first and last name, mobile phone number, member tier, tier achievement
date, Points balance, discount coupons or vouchers available, acquisition
source ID (where you signed up to our membership), your membership country, adiClub Member ID, date you became a member, store ID (if
you signed up in a retail store including an adidas licensed store), membership
Points, engagement history, rewards history, membership vouchers assigned to
you.
11. TERMINATION; EXPIRATION; CHANGES TO THE
CLUB
You may cancel your Club membership at any time by logging in to
your account on the Website or App.
We may cancel your Club membership at any time, at our sole
discretion, if we determine that you:
(a) are ineligible in accordance with Clause 1 above;
(b) have violated any of these Terms, any of the Website Terms and
Conditions, any of the App Terms and Conditions, any of the adidas Running and
Training Terms and Conditions, any applicable product terms of sale or any
applicable law or regulation; or
(c) engaged in any deception, forgery, fraud or committed any
other abuse of the Club or of your membership thereto (e.g.
misuse of Points and/or rewards for any commercial purpose like resale).
Membership will terminate immediately upon a member’s death.
We reserve the right to revoke some or all of
your Points or rewards if we determine that you received Points or a reward due
to an error, through fraud or deception, or in any manner not authorised.
If you or we cancel your Club membership, you will lose all your
accumulated Points. If you cancel your membership, you may choose to
rejoin the Club by registering. When restarting your Club membership,
your previously-earned Points will not continue to
your new Club membership.
To the fullest extent permitted by law, our decision on all
matters and disputes concerning the Club and your membership shall be final and
binding.
We may, in our sole discretion, make minor changes to the Club
and/or these Terms from time to time (if, for example, there is a change in the
law that means we need to change these Terms, we add new rewards, add
possibilities to earn Points, modify Club functionalities or modify the
technical environment).
Please check these Terms as well as https://www.adidas.com.sg/adiclub regularly to ensure that you understand the up-to-date
terms/rules that apply in relation to your membership of the Club. Your continued participation in the program
following such changes constitutes your acceptance of the changes. If we deem in our sole and reasonable
discretion that any changes will materially adversely impact your membership
rights, we shall give you a reasonable notice. Any such changes shall be
effective from such date as determined and notified by us to you from time to
time.
We reserve the right, at our sole discretion, to make
determination on the termination or suspension of the Club. In such case, we will provide you with
reasonable notice prior to the termination or suspension, as
the case may be. Unless otherwise explicitly specified by us, your
accumulated Points will expire upon the termination of the Club membership
program.
You agree that you will not be entitled to any compensation in
relation to any changes to the Club and/or these Terms, or termination or
suspension of the Club membership program.
12. DISCLAIMER AND LIMITATION OF LIABILITY
If we fail to comply with these Terms, we are responsible for loss
or damage you suffer that is a foreseeable result of our breach of these Terms
or our negligence, but we are not responsible for any loss or damage that is
not foreseeable. Loss or damage is foreseeable if it is an obvious consequence
of our breach or if it was contemplated by you and us at the time we entered into these Terms.
Nothing in these Terms excludes or limits our liability for:
§ death or personal injury caused by our negligence;
§ fraud or fraudulent misrepresentation;
or
§ any matter in respect of which it would
be unlawful for us to exclude or restrict our liability.
Nothing in these Terms affects your statutory rights. Advice about
your statutory rights is available from CASE.
To the extent permitted by law, our aggregate liability to you in
respect of any loss or damage suffered and arising out of or in connection with
these Terms, whether in contract, tort (including negligence) or for breach of
statutory duty, or in any other way, shall not exceed the amount of SGD100.
13. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by the laws of Singapore. In
the event that any
dispute arises under these Terms, or in relation to your membership in the
Club, you and we both agree to submit to the non-exclusive jurisdiction of the
Singapore courts.
14. MISCELLANEOUS
To the fullest extent permitted by applicable law, you shall
indemnify us and keep us indemnified against any loss, damage, liability cost
and expense (including legal costs and disbursements on a full indemnity
basis), directly or indirectly arising from or relating to your misuse of your
membership and/or breach of any of these Terms, including without limitation,
if you commit any fraud or misrepresent any information supplied or to be
supplied under these Terms.
Each of the clauses of these Terms operates separately. If any
court or relevant authority decides that any of them are unlawful or
unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations
under these Terms, or if we do not enforce our rights against you, or if we
delay in doing so, that will not mean that we have waived our rights against
you and will not mean that you do not have to comply with those obligations. If
we do waive a default by you, we will only do so in writing, and that will not
mean that we will automatically waive any later default by you.
These Terms do not confer rights to a third party under the
Contract (Rights of Third Parties) Act, the applicability of which is hereby
excluded.
15. CONTACTING US
Should you have any questions about these Terms or the Club or
have any reasons for a complaint you can contact us by clicking https://www.adidas.com.sg/help/sea-contact/contact-us.
PLEASE RETAIN A COPY OF THESE TERMS FOR YOUR RECORDS AND PLEASE
CHECK THE ADIDAS WEBSITE OR APP FREQUENTLY FOR ANY CHANGES TO THESE TERMS.